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Shipping & Return Policy

Shipping Information

All orders are shipped via UPS SurePost or USPS as our standard shipping option from our warehouse in Ohio. Orders do not ship on weekends or holidays.

Orders on

  • Standard Shipping: FREE shipping on all retail orders 
  • Transit Times: Arrives 1-5 business days

Payment Methods accepts the following forms of payment: Visa, MasterCard, American Express, Discover, PayPal, and Mobile Payments.


We hope you love your Doctor Hoy's products. However, if you are not satisfied with your item, please return your product to the place of purchase for return or exchange.

For products purchased from, we gladly accept returns by mail up to 30 days from date of purchase. Refunds will be processed back to the original method of payment. 

Direct Doctor Hoy's customers can contact Customer Service at 888-237-3668 or email to initiate a Return Authorization. Retailer terms and conditions apply.


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